Planholder Help
Planholder FAQs
Congratulations on your new protection plan. You've made a smart decision to protect your purchase from expensive repairs or replacements. We all hope a product never breaks down and accidents never happen — but when they do, ProtectAll Home™ will be there. Now sit back and relax knowing it's ok to use your things! Refer to your ProtectAll Home™ terms and conditions for specific coverage details.
Getting Started
Do I have to register my plan?▾
Your plan is active starting the date of delivery. For furniture protection plans, your retailer pre-registered your plan for you. For all other plans, registration isn't necessary, but you may do so using our plan registration portal.
How do I find my plan information or terms?▾
Plan details are included with your purchase documents and may also have been sent to you by email. You can also log in to the PROTECTALL™ Claims Portal to view your plan information and download your plan documents and terms.
Claims & Coverage
How do I file a claim?▾
Filing a claim is easy. Tell us what happened — log into our easy self-service portal or call into our customer service to file a claim. We'll then schedule a repair or replacement based on your plan; a licensed, insured expert will be scheduled to service your product, with in-home service provided on many products. If our expert technicians can't repair the covered damage, we'll replace the item.
How does the manufacturer's warranty work with my protection plan?▾
Most products come with a manufacturer's warranty — generally up to one year from the date of purchase — that typically covers defects due to parts or workmanship. During this time, all protection plans (including ProtectAll Home™) will refer you to the manufacturer if there's an issue covered by their warranty. However, if there's an issue not covered by the manufacturer during the warranty period that is included in your plan, ProtectAll Home™ will cover it. After the manufacturer's warranty expires, ProtectAll Home™ covers all issues included in your plan for the remainder of the plan term.
What does my plan cover?▾
Depending on your product category your coverage will vary: Furniture (stains, gouges, dings, water rings, and more), Area Rugs (pet accidents, pen ink, lipstick, and more), Outdoor Furniture (water rings, gouges, singe marks, and more), Adjustable Beds (power surges, faulty controllers, and more), Appliances (parts and labor for electrical and mechanical failures), and Electronics (parts and labor for electrical and mechanical failures; accidental damage plans may add protection against drops and spills). Please see your protection plan for complete details.
How long does a claim take?▾
Timelines vary depending on the claim type and circumstances. You can check the status of an existing claim and get regular updates via email or SMS through the Claims Portal.
Can I get care guidance before filing?▾
Yes. Ask Ferna offers sensible first-step furniture-care guidance for common incidents like spills, stains, pet accidents, tears, burns, scratches, and odors.