Furniture protection built around real life.

We want to resolve your problem in a timely manner. All damages must be reported after discovery. For the specific reporting time frame, please refer to your protection plan certificate under the “Plan Coverage” section.

You will need your name, phone number, zip code, and though not always necessary, it is advised that you keep your sales receipt along with the terms and conditions of the program.

It depends on your retailer's protection plan. Some plans include coverage for damage caused by pets — like scratches, tears, or stains — while others may not. To find out what's covered, contact your retailer or plan provider directly. They can confirm whether your coverage includes pet-related accidents and explain any limits or exclusions that may apply.

No, damage from normal wear and tear is not covered. An example of wear and tear would be a stain resulting from years of use, such as oils from your head and hair, or if the fabric shows normal wear.

Please contact us and one of our specialists will assist you in locating an expert service technician in your area.

Yes, items shown on the original receipt that is in your possession remain eligible for coverage.

The plan does not transfer to the new replacement item. The new item may be eligible for the purchase of a new plan, as offered by the retailer. ProtectAll Home™ is one of the only furniture protection providers that offers a consumer the ability to purchase another plan on the replacement.

ProtectAll Home™ has a nationwide service technician network and can provide service anywhere within the United States. If you have moved out of the retailer's normal delivery area, this plan will be limited to repair service only or terminated and you will receive a pro rata refund of the purchase price of the plan calculated based on the elapsed time since the commencement of the plan, less any claims paid.

A manufacturer's warranty is a limited warranty that comes with your new product at the time of purchase. The ProtectAll Home™ plan does not replace any coverage provided by the manufacturer but does augment coverage during the limited period and extends protection after the manufacturer's warranty expires.

The protection plan is not transferable or renewable.